Usually, airlines are accustomed to receive negative comments from unhappy travelers. However, most of these companies do their best to help their customers, and Peggy Uhle is a great example of this. While she was traveling, the pilot turned the plane around for a very noble reason.
When Peggy Uhle boarded a flight from Chicago to Ohio, she switched ther phone off. But she and the other passengers didn’t get very far, because the plane suddenly changed its route. The woman and the rest of the people on that flight had no idea what was happening.
When the plane landed again at the airport, a steward approached Peggy and asked her to leave. Initially, the woman thought she had boarded the wrong plane. However, when she returned inside the terminal, a gate agent told her to call her husband.
The man was forced to contact Southwest Airlines because Peggy’s cell phone was off. FortAnately, the company made sure that the woman was reunited with her husband after learning the reason of the call. Peggy’s 24-year-old son had suffered a serious head injury, and was in Denver, Colorado.
After Peggy received the shocking news, an employee said the airline had booked her a direct flight to Denver. And the best of all? They did it for free! “They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver. My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.”
No doubt a wonderful and humane service from that airline! Peggy managed to get in touch with her family and travel quickly to her son. So this mother gave her son the support he needed without having to pay a penny. Today, her son has completely recovered from his serious head injury. Surely this family will never forget the incredible way they were treated by Southwest Airlines.
Share if you also thought it was fantastic how this airline helped Peggy and her family!